Mr. Franco Io has been the General Manager of the LN Garden Hotel, Guangzhou since 2013. He is an American national, and was born in Macau. He started in the hospitality industry over 30 years ago as a doorman. Today, he is also leading the fifth installment of the Lingnan Group and the flagship boutique hotel, LN Hotel Five, to new heights using his years of experience to excel in guest experience and hotel management.
“Be passionate. Be Creative. Challenge yourself and the system.”
– Franco Io
Director of Engineering
A great deal of responsibility falls on Mr. Robert Zhang. He is dedicated to helping guests and colleagues alike solve problems. After more than 12 years working as an engineer, he has become an indispensable member of the LN Garden Hotel family.
“Study the basics and improve your skill in the hospitality industry.”
– Robert Zhang
Director of Food and Beverage
For 30 years, Mr. Frankie Kong has been building his career in the hospitality industry in Hong Kong. Since 2015, he has been a leader in the Food and Beverage industry as the Director of Food and Beverage. As the industry is constantly changing, Mr. Frankie Kong pushes his team to meet new people, to never hesitate to create new dishes.
“Be fun, be proactive, and think out of the box.”
– Frankie Kong
Director of Finance
Mr. Charisma Fan has dedicated over 17 years to Finance, his professional passion. He pushes himself and encourages his team to embrace new things and to endure challenges. His expertise and professionalism make him an ideal Director of Finance.
“Any difficulties or challenges you face now are the foundation for success in the future.”
– Charisma Fan
Guest Services Manager
Ms. Olive Cui has worked in the hospitality industry for over 21 years, initially as a reservations clerk. Today she utilizes her skills and knowledge to bring the guest experience to new heights. As the Guest Services Manager, she has an enduring love for people, not only for the guests, but also for her colleagues.
Assistant Director of Human Resources
Ms. Fion Liang began her career over 8 years ago as a Sales Admin. Throughout her time in this industry, she has always loved connecting with people and getting to know people of different cultures.
“Be creative. Be more data sensitive. Be ready for new things.”
– Fion Liang
Front Office Manager
As the Front Office Manager, Mr. Jacky Su empowers his team to continually meet the high standards upheld by the hotel. For the past 10 years, Mr. Su has pursued his passion in the hospitality industry. He and his team always seek to provide the ultimate in guest satisfaction.
“Work hard. Have passion and a positive attitude. Care for your guests and staff, and most importantly, SMILE.”
– Jacky Su
Director of Revenue Management
Ms. Francisca Feng got her start in this industry 14 years ago as a secretary. Her favorite thing about working at the LN Garden Hotel, Guangzhou is that every day is exciting and everyday is different.
“Be patient and be ready.”
– Francisca Feng
Director of Sales and Marketing
Ms. Sara Lei started her career as a member of the housekeeping staff in the 1980’s, learning the ropes of the hospitality industry. Today she is the Director of Sales and Marketing and uses her years of experience to push the hotel in new directions.
“Nothing is impossible!”
– Sara Lei
Director of Security
Mr. Mathew Ma has been a loyal contributor to the LN Garden Hotel since its opening in 1985 and is committed to upholding its values and traditions. He has dedicated his career to ensuring the safety and security of the hotel and encouraging the well-being of all guests and team members.
“Explore the world, discover new things, set goals, learn from your mistakes, grow as a person, and persist in the things you want.”
– Mathew Ma
Chairman of Staff Union
Mr. Tom Liu, Chairman of the Staff Union, has been at the LN Garden Hotel since 2003. As a valued and respected member of the Garden family, Mr. Liu has constantly provided customer satisfaction through excellent service.
“Love the Garden brand! Be loyal, study hard, and work with passion.”
– Tom Liu
Western Executive Chef
Chef Robert Conaway joined the LN Garden Hotel, Guangzhou team in 2015 as the Western Executive Chef. His began his professional career 30 years ago in an ice cream parlor, and since that time has worked at some of the finest restaurants throughout the world. He brings his signature blend of American and international cuisine to Guangzhou. Gourmands from all over the world come to enjoy his scrumptious creations.